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Frequently Asked Questions

Are the Payment Gateways Secured?

Yes, whether you are using PayPal, Visa or MasterCard, all transactions made on Bellamysworld are processed using a secure online payment gateway that encrypts your card details in a secure host environment.

Can My Product be Shipped to My Country?

You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

How Can I Find a Specific Item That I Was Unable to Find on the Website?

Go to “Find a specific item” under “Expert Services” in the “Main Menu”, fill the form describing the item you’re interested in. Bellamysworld's experts will look for it and notify you once the exact or similar item is found.

How Can I Register to the Timed or Live Auction?

In order to register to Bellamysworld's online auctions you should first register to the website then fill the auction forms with all required details.

How Can I Return an Item?

If you are unsatisfied with your order, sign the proof of delivery and send us an e-mail within 48h including the item reference and the cause of return. Once you receive our confirmation email, you will have to ship the item back to us within 7 working days.
If the package is damaged, do not sign the proof of delivery. Send us an email within 48h so we can ask our couriers to launch their investigation.

How Can I Sell an Item?

Selling an item requires the presence of Bellamysworld's experts to physically check the product. You can fill the form under “Expert Services” and we will get back to you shortly.

Is My Purchase Insured During Shipping?

Yes, Bellamysworld insures each item from time of purchase till its delivery to the Buyer.

What are the Accepted Methods of Payment for Buying on Bellamysworld?

Accepted methods of payment are:

  • PayPal
  • MasterCard
  • Visa
  • Wire transfer

What Is a Certificate of Authenticity and How Can I Ask for One with My Purchase?

The Certificate of Authenticity is a document that certifies the quality and/or authenticity of an item after being physically examined by an expert. The certificate is sealed and includes a detailed description of the item as well as the item’s name, picture, origin, period, dimensions and is provided free of charge with any item above USD 1000.

What is the Difference Between Timed and Live Auctions?

Live Auctions

The “Live auctions” are software generated, real-time, online auctions. These auctions are the digital version of those held in an auction room. They are set in advance with a specific starting date and time. Like any other classic auction, once the highest bidder remains the last bidder for over 3 counts, he/she wins the item.

Timed Auctions

The “Timed auctions” are automated and takes place solely online. The bidding for each lot, also known as increment is predetermined and corresponds normally to 10% of the estimate of the item. The timed auction is set for a period of 14 days. In Timed auctions, bidders are automatically informed by email when another competing bidder has outbid others. On the 14th day the lot is sold to the last highest bidder no matter what the bid is since there is no reserve.

When Should I Expect to Receive My Order?

We dispatch your item(s) in 1 to 2 working days following the clearance of your payment.

Transit time will vary between 3 to 5 working days, starting the date of uplift and excluding uncontrollable delays such as:

  • Holidays
  • Weather conditions
  • Airline offload
  • Customs Clearance & Authority Regulations (customs inspection at destination…)
  • Natural disasters, earthquakes,
  • War, strikes, or other politically induced events…

Who is Responsible for Customs Duties, Clearance Charges and Other Taxes?

When a customer places an order that is being shipped outside of Bellamysworld's warehouse of origin, the customer may be subject to import taxes, customs duties and fees levied by the destination country. The customer must assume additional charges for customs clearance. Bellamysworld has no control over these charges and cannot predict what they may total. The customer is also responsible for ensuring the item(s) purchased can be lawfully imported to the destination country.